Weekend protocol

On-call roster

Sunday skeleton crew by week: who covers each week, how escalation works, and what "on-call" means at BLQ.

Response

30 to 60 minutes

Crew

1 PM + 1 Designer

Strategic Director

Saurav Dhungana

Rules & escalation

The crew

Project Manager (The Shield). Client comms, triage, and shielding the designer from noise.

Designer (The Fixer). Emergency creative execution when something must ship on Sunday.

Strategic Director

Saurav Dhunganais the escalation for almost everything on a Sunday: strategy, creative direction, account tension, scope, and "is this an emergency?" They can also help with creative execution if the on-call designer needs backup.

Not for finance (invoices, payments) or HR (leave, payroll, people issues). Use Finance / HR on the next business day or the portal directory.

The expectation

Phones on, laptop nearby. You are not chained to a desk. Maintain a 30 to 60 minutes response when called.

Escalation policy

Loop in Saurav Dhungana for strategy, creative execution, or client handling (not finance or HR).

Founder / Management only for massive pivots, major PR risk, or if a client threatens to leave. Routine Sunday work stays with PM + Designer + SD as needed.

Weekly rota

Who is on

Same PM and Designer for every Sunday in that week. Update via the internal CMS when HR finalises names.

Week

Week of Mar 30, 2026

All Sundays this week

Project ManagerMamata Karki

DesignerUtsav Singh